Like many European cities and regions, Helsinki too faces a growing challenge with labour shortages in key areas. High index rankings and start-up buzz help, but more action is needed.
The city of Helsinki and its partnering organisations have recently launched a brand new service model, along with a new customer service center, the International House Helsinki.
It’s a one-stop shop that provides most of the information and public authority services needed by newly arrived internationals under one roof. Its services private international newcomers as well as companies and employers who want to recruit them.
What can others learn? One valuable lesson: significant improvements that add considerable value for customers and stakeholders can be made with little financial investment: increase cross-administrative co-operation, share information and eliminate overlap of duties and functions. An added bonus – measures that improve customer service and experience are also likely to result in more cost-efficient administrative procedures.
Together with Leonardo, Elina will talk about the dos and don’ts of motivating collaboration of public organisations and making the impossible possible.